Terms of Service

By accessing or using any part of the Schedula platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to all of the Terms, you may not access or use the Service.

We reserve the right to update these Terms at any time. Your continued use of the Service after any changes constitutes your acceptance of the revised Terms.

[PLACEHOLDER: Specify the legal entity entering into this agreement, minimum age requirement, and the effective date or versioning scheme for future updates.]

Schedula is an AI-powered, multi-tenant scheduling and booking platform that allows businesses ("Tenants") to manage locations, resources, and customer appointments. End users may access certain features — such as public booking pages and event registration — without creating an account.

[PLACEHOLDER: Describe the full scope of the Service, including any features that are in beta, subject to change, or excluded from this agreement. Distinguish between tenant-facing and consumer-facing functionality.]

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice.

Certain features of the Service require you to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

• You must provide accurate, current, and complete registration information.
• You must promptly update your information if it changes.
• You must not share your account credentials with third parties.
• You must notify us immediately at [PLACEHOLDER: security contact email] if you suspect unauthorized access to your account.

[PLACEHOLDER: Describe any account verification process, multi-tenant access rules, and the consequences of providing false information.]

Certain features or events available through the Service require payment. All payments are processed by our third-party payment processor, Stripe, and are subject to Stripe's terms and policies in addition to these Terms.

• All prices are displayed in United States Dollars (USD) unless otherwise stated.
• Payment is due at the time of booking or registration unless otherwise specified.
• [PLACEHOLDER: Describe any subscription pricing, billing cycles, and how price changes are communicated to existing subscribers.]
• [PLACEHOLDER: Describe taxes — whether prices are inclusive or exclusive of applicable sales tax.]

[PLACEHOLDER: Describe what happens in case of a failed payment, including any grace period, service suspension policy, and late fee structure.]

[PLACEHOLDER: State whether event tickets are refundable and under what conditions (e.g., refunds only if cancelled more than 48 hours before the event). Specify who issues the refund — Schedula or the Tenant — and the processing time.]

[PLACEHOLDER: Describe the cancellation policy for subscription plans, including pro-rata refunds, notice period requirements, and any non-refundable fees (e.g., setup fees).]

We reserve the right to cancel or postpone events in our sole discretion. In such cases, we will issue a full refund to the payment method used at the time of purchase.

You agree not to use the Service to:

• Violate any applicable law or regulation.
• Infringe the intellectual property rights of Schedula or any third party.
• Transmit any material that is abusive, harassing, defamatory, obscene, or otherwise objectionable.
• Attempt to gain unauthorized access to any portion of the Service or its related systems or networks.
• Interfere with or disrupt the integrity or performance of the Service.
• Use automated means (bots, scrapers, crawlers) to access the Service without our prior written consent.
• Collect or harvest any personally identifiable information from the Service without authorization.

[PLACEHOLDER: Describe the consequences of violating acceptable use policies, including account suspension or termination, and any reporting obligations.]

By using the Service, you acknowledge that Schedula will process personal data as described in our Privacy Policy, which is incorporated into these Terms by reference.

[PLACEHOLDER: If Schedula acts as a data processor on behalf of Tenants (who are data controllers), describe the Data Processing Agreement (DPA) arrangement, including how Tenants can execute a DPA and their obligations under GDPR or CCPA.]

[PLACEHOLDER: Describe how data portability and deletion requests are handled for both Tenants and end users.]

To the fullest extent permitted by applicable law, Schedula and its officers, directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, data, goodwill, or other intangible losses — arising out of or in connection with your use of, or inability to use, the Service.

[PLACEHOLDER: Specify the cap on total aggregate liability (e.g., the greater of $100 USD or the fees paid by you in the 12 months preceding the claim). Confirm this has been reviewed by counsel for enforceability in applicable jurisdictions.]

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities, so some of the above limitations may not apply to you.

These Terms shall be governed by and construed in accordance with the laws of the State of [PLACEHOLDER: [State], United States], without regard to its conflict of law provisions.

Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in [PLACEHOLDER: [City, State]].

[PLACEHOLDER: Describe any arbitration clause, class action waiver, or opt-out mechanism for arbitration. Confirm whether this agreement is subject to any mandatory arbitration regime.]

If you have any questions about these Terms of Service, please contact us: